1. Introduction

Welcome to Teijaa ("Teijaa ", "Company", "we", "our", or "us"). We are committed to respecting and protecting the privacy of every visitor, customer, and user ("you" or "User") who accesses our website, mobile platforms, social media pages, customer support channels, and related services (collectively referred to as the "Platform").

This Privacy Policy explains how we collect, use, process, store, share, and safeguard your personal information when you interact with Teijaa . We recognize that your personal information is valuable and are committed to handling it responsibly and in accordance with applicable laws.

By accessing or using our Platform, placing orders, subscribing to communications, or otherwise sharing your information with us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

If you do not agree with this Privacy Policy, please refrain from using our Platform and services.

2. Applicability of This Policy

This Privacy Policy applies to:

• Visitors browsing our website.
• Customers purchasing products from Teijaa .
• Individuals contacting us through email, telephone, WhatsApp, social media, or customer support.
• Participants in surveys, promotions, contests, and marketing campaigns.
• Individuals subscribing to newsletters and promotional communications.

This Policy should be read together with our Terms & Conditions, Shipping Policy, Refund Policy, and any other notices published on our Platform.

3. Information We Collect

A. Personal Information

• Full name
• Mobile number
• Email address
• Shipping and billing address
• City, state, and postal code
• Date of birth (if voluntarily provided)
• Order history
• Customer preferences and feedback
• Communication records with customer support

B. Transaction Information

• Product details purchased
• Order value
• Transaction status
• Payment reference information
• Billing details

Teijaa does not store your credit card, debit card, UPI PIN, banking passwords, CVV, or similar payment credentials.

C. Technical and Device Information

• IP address
• Browser type and version
• Device type and operating system
• Internet service provider information
• Website usage behavior
• Time spent on pages
• Referral URLs
• Clickstream data
• Device identifiers

D. Marketing and Survey Information

• Product reviews
• Customer feedback
• Surveys and questionnaires
• Promotional campaigns
• Contest participation
• Social media engagement

4. How We Collect Information

Directly From You

• Create an account
• Place an order
• Contact customer support
• Subscribe to newsletters
• Submit inquiries or feedback
• Participate in surveys or contests

Automatically Through Technology

• Cookies
• Pixels
• Analytics tools
• Web beacons
• Log files
• Tracking technologies

Through Third Parties

• Payment gateway partners
• Delivery and logistics partners
• Marketing service providers
• Analytics platforms
• Social media platforms

5. Purpose of Collecting Information

Order Fulfillment

• Processing orders
• Shipping products
• Managing returns and refunds
• Providing order updates

Customer Support

• Resolving complaints
• Responding to inquiries
• Managing customer relationships

Business Operations

• Accounting and invoicing
• Internal record keeping
• Fraud prevention
• Security monitoring

Website Improvement

• Understanding customer preferences
• Website optimization
• Product development
• User experience enhancement

Marketing & Communication

• Product launches
• Promotional offers
• Educational content
• Seasonal campaigns
• Newsletter updates

You may unsubscribe from marketing communications at any time.

Legal Compliance

• Comply with legal obligations
• Enforce contractual rights
• Prevent unlawful activities
• Respond to regulatory requests

6. Sharing of Information

Teijaa does not sell or rent your personal information to third parties.

Information may be shared only with:

• Courier and logistics partners
• Payment gateway providers
• Website hosting providers
• Technology vendors
• Marketing agencies

We may also disclose information when required under applicable law, court order, government directive, or legal process.

7. Payment Security

All online payments are processed through trusted third-party payment gateways.

Teijaa does not directly collect or store sensitive payment credentials.

Payment processing partners operate under their own privacy and security policies.

8. Cookies and Tracking Technologies

• Remember user preferences
• Improve website functionality
• Analyze visitor behavior
• Measure campaign effectiveness
• Personalize user experience

You may disable cookies through your browser settings.

9. Third-Party Links

Our Platform may contain links to external websites, social media pages, or third-party services.

Teijaa is not responsible for their privacy practices, content, security measures, or data collection activities.

10. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, meet legal obligations, resolve disputes, and enforce agreements.

11. Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No digital transmission or storage system can be guaranteed to be completely secure.

12. Children's Privacy

Teijaa does not knowingly collect personal information from individuals below the age of 18 years without parental or guardian consent.

13. Your Rights

• Access to your personal information
• Correction of inaccurate information
• Update of personal details
• Withdrawal of marketing consent
• Deletion of personal information where legally permissible

14. Limitation of Liability

Teijaa shall not be liable for any unauthorized access, disclosure, loss, or misuse of information resulting from circumstances beyond our reasonable control.

• Cyberattacks
• System failures
• Internet disruptions
• Government actions
• Natural disasters
• Force majeure events

15. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time.

Any changes will be published on our Platform along with the revised effective date.

16. Contact Us