1. Overview

At Teijaa, we are committed to delivering our premium natural products safely and efficiently to customers across India.

This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order on our website, you agree to the terms outlined in this Policy.

2. Order Processing

Once your order is successfully placed and payment is confirmed, our team begins processing it for dispatch.

Processing Timeline

• Orders are generally processed within 1–2 business days.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During promotional campaigns, festivals, or high-demand periods, processing times may be slightly longer.

All products undergo quality checks before dispatch to ensure they reach you in excellent condition.

3. Shipping Coverage

Teijaa currently delivers across most serviceable pin codes within India through trusted logistics and courier partners.

In rare cases where a location is not serviceable by our delivery partners, we may contact you to:

• Arrange an alternate delivery solution; or
• Cancel the order and initiate a full refund.

4. Shipping Charges

Shipping charges, if applicable, are calculated based on:

• Delivery location
• Order value
• Weight and dimensions of the shipment
• Promotional offers in effect at the time of purchase

The applicable shipping charges will be displayed during checkout before payment is completed.

Free Shipping

Teijaa may offer free shipping on select products or orders above a specified value. Such offers may be modified or withdrawn at any time without prior notice.

5. Delivery Timelines

Please note that these timelines are estimates and may vary depending on courier operations and local conditions.

6. Order Tracking

• You will receive a confirmation email and/or SMS.
• A tracking number and courier details will be shared.
• You may track your shipment through the courier partner's tracking system.

If you do not receive tracking information within 72 hours of placing your order, please contact our customer support team.

7. Delivery Attempts

Our courier partners generally make multiple delivery attempts before returning the shipment.

If delivery fails due to:

• Incorrect address
• Incorrect contact number
• Customer unavailability
• Refusal to accept delivery

The order may be returned to our warehouse. Any re-shipping requests may attract additional shipping charges.

8. Delays in Delivery

While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Natural disasters
• Public holidays
• Transport disruptions
• Government restrictions
• Strikes or labour issues
• Courier partner delays
• High order volumes during sale periods

Teijaa shall not be held liable for delays arising from such circumstances.

9. Damaged or Tampered Shipments

We recommend customers inspect the package upon delivery.

If you receive:

• A damaged package
• A leaking package
• A tampered shipment
• An incorrect product

Please notify us within 48 hours of delivery by emailing us with:

• Order number
• Photographs of the package and product
• Description of the issue

Our team will investigate and provide an appropriate resolution in accordance with our Refund & Return Policy.

10. Partial Shipments

In certain situations, an order may be fulfilled in multiple shipments due to:

• Product availability
• Warehouse logistics
• Packaging requirements

Where applicable, separate tracking details will be shared for each shipment.

No additional shipping charges will be applied for such split shipments unless specifically communicated.

11. Cash on Delivery (COD)

Cash on Delivery availability, if offered, will be displayed during checkout.

Teijaa reserves the right to:

• Enable or disable COD for specific locations.
• Limit COD availability based on order value.
• Restrict COD services for customers with repeated order refusals.

12. Risk and Ownership

Ownership and risk of loss for products pass to the customer upon successful delivery at the shipping address provided during checkout.

Customers are responsible for ensuring accurate shipping details at the time of placing the order.

13. International Shipping

At present, Teijaa delivers only within India.

For bulk export or international inquiries, customers may contact us directly through our customer support channels.

14. Changes to This Policy

Teijaa reserves the right to modify, update, or amend this Shipping & Delivery Policy at any time.

Updated versions will be published on our website with a revised effective date.

15. Contact Us