1. Introduction

Welcome to Teijaa ("Teijaa ", "Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, mobile platforms, social media pages, customer support channels, products, and services (collectively referred to as the "Platform").

By accessing, browsing, registering, or purchasing products through the Platform, you agree to be legally bound by these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on the Platform.

If you do not agree with these Terms, please refrain from using our Platform.

2. Company Information

Teijaa

Registered Address: [Insert Registered Address]
Phone: +91-9911999970
Email: support@teijaa.com
Website: www.teijaa.com

3. Eligibility

• You are at least 18 years of age; or
• You are accessing the Platform under supervision of a parent or guardian.
• You are legally capable of entering into binding agreements under applicable laws.

Teijaa reserves the right to refuse access, suspend accounts, or cancel transactions if eligibility requirements are not met.

4. User Accounts

You agree to:

• Provide accurate and complete information.
• Maintain confidentiality of login credentials.
• Accept responsibility for activities under your account.
• Immediately notify us of unauthorized account access.

Teijaa shall not be liable for losses resulting from failure to safeguard account credentials.

5. Use of the Platform

You shall not:

• Violate applicable laws or regulations.
• Upload viruses, malware, or harmful code.
• Interfere with platform operations.
• Attempt unauthorized access to systems or data.
• Copy, reproduce, or exploit platform content without authorization.
• Use the platform for fraudulent or unlawful activities.

Violation of these rules may result in account suspension or permanent termination.

6. Product Information

• Product images are illustrative in nature.
• Color, texture, aroma, and packaging may vary slightly.
• Availability depends on stock levels.
• Specifications, packaging, and pricing may change without notice.

Product information is provided for informational purposes only and should not be considered medical advice.

7. Health Disclaimer

Many Teijaa products are based on traditional and natural ingredients.

• Information is educational in nature.
• It does not constitute medical advice.
• It is not intended to diagnose, treat, cure, or prevent disease.

Please consult a qualified healthcare professional before using products for therapeutic purposes.

8. Orders & Acceptance

An order is considered accepted only when:

• Payment has been successfully processed.
• An order confirmation has been issued.

We reserve the right to refuse, limit, or cancel orders suspected of fraud, misuse, or unauthorized resale.

9. Pricing

All prices displayed are in Indian Rupees (INR) unless otherwise stated.

• Prices may change without prior notice.
• Pricing errors may result in order cancellation.
• Applicable taxes and shipping charges may be added during checkout.

10. Payment Terms

Accepted payment methods include:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Wallets
• Razorpay and authorized gateways

We do not store card numbers, CVV details, UPI PINs, or banking passwords.

11. Shipping & Delivery

Orders are processed according to our Shipping Policy.

Delivery timelines may vary due to location, courier delays, weather conditions, public holidays, or force majeure events.

12. Cancellation Policy

Orders may be cancelled before dispatch.

Once dispatched, cancellation requests cannot be accepted.

Refunds will be processed according to the Refund Policy.

13. Returns & Refunds

Returns, replacements, and refunds are governed by the Refund & Return Policy available on the Platform.

14. Promotions & Offers

• Promotional discounts
• Coupon codes
• Loyalty rewards
• Referral benefits
• Seasonal campaigns

Offers may be modified, restricted, or withdrawn without prior notice.

15. Third-Party Services & Links

The Platform may contain links to third-party websites and services.

Teijaa does not endorse or control such third-party platforms and shall not be responsible for their content or practices.

16. Intellectual Property

All logos, trademarks, product names, graphics, content, videos, software, and website materials are owned by or licensed to Teijaa .

No content may be copied, reproduced, modified, or distributed without prior written permission.

17. User Generated Content

Reviews, testimonials, comments, photographs, and suggestions submitted by users may be used by Teijaa for marketing and business purposes.

By submitting content, you grant us a worldwide, royalty-free license to use and display such content.

18. Privacy

Your use of the Platform is governed by our Privacy Policy. By using our services, you consent to data collection and processing practices described therein.

19. Indemnification

You agree to indemnify and hold harmless Teijaa , its employees, directors, affiliates, and partners from claims, liabilities, damages, costs, and expenses arising from misuse of the Platform or violation of these Terms.

20. Disclaimer of Warranties

All products and services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind.

We do not guarantee uninterrupted or error-free operation of the Platform.

21. Limitation of Liability

Teijaa shall not be liable for indirect, consequential, incidental, or special damages including loss of profits, business interruption, or data loss.

Our total liability shall not exceed the amount paid for the order giving rise to the claim.

22. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control including natural disasters, pandemics, cyber incidents, transportation disruptions, government actions, and internet outages.

23. Termination

We reserve the right to suspend or terminate accounts and platform access if these Terms are violated or fraudulent activity is suspected.

24. Changes to Terms

We may update these Terms periodically. Continued use of the Platform after changes are posted constitutes acceptance of revised Terms.

25. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in Noida, Uttar Pradesh, India.

Disputes may be referred to arbitration under the Arbitration and Conciliation Act, 1996.

26. Grievance Redressal

Customer Support
Phone: +91-7851811906
Email: support@teijaa .com

Grievance Officer
Mr. Piyush Gupta
Email: support@teijaa .com
Phone: +91-9599329576

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM